Water Works Car Wash- Catonsville

C. M. 2 months ago

Glenn was amazing! This is my first time visiting this car wash and I used the self-serve option. I had no idea what I was doing, so I went inside and Glenn came out to help me. He was kind, patient, and so very helpful to me. I was doing my friend a favor, but my friend's car had not ever been washed in the years that she owned it!! Fortunately, I was able to get it clean fast! I appreciate that I only had to deposit $5 in order to get 5 minutes and I could add time by depositing more money. I also like that I could use bills or coins. I felt safe there. And also based on the picture on the wall inside, it seemed like the business was maybe family owned black American, which was unique to see. I will be back!!

ron nipas 7 months ago

been going here for months but something changed. it doesn’t clean as well and still had dirt on my back windshield

David Z 9 months ago

I would like to file a complaint regarding an incorrect charge during my car wash. During the wash, I followed the on-screen instructions and pressed the “Stop” button twice on the credit card terminal to end the timer. The display clearly showed 5 minutes and 8 seconds, and I was charged $5.50, which was reasonable and expected. However, 20 mins later I noticed that my statement showed a charge of $16.00, which corresponds to the maximum time charge. This indicates that the system continued timing and charging me automatically, even though I had successfully stopped the session as instructed and saw the timer end on the screen. This is clearly a system bug or a malfunction. Unfortunately, there was no staff present on-site and no clear way to report the issue at the location. As a result, I have already initiated a dispute with Chase Bank regarding this charge. I am writing to formally report this issue and request a correction/refund for the incorrect charge.

NaDaija B. a year ago

I was happy to find this place with mamy positive reviews, but i am disappointed by the results. I paid for the $14 touchless wash and my car looks almost exactly the same as it did before. Not a spec of dirt gone.

Merrybeth Mozingo 3 years ago

My husband and I googled this place we usually use suds Ville cross the street but they had great ratings on the laser wash.We will be coming here from now on the vacuums actually work really good and give you a whole five minutes the laser wash was one of the best washes you can get for laser for automatic wash. There prices beat anyone around basic is 10 next level 12 and top tier is 16 which anywhere else is double that only thing the dryer on car wash stopped when it had 17 secs left but other than that this def a go to spot they even have the monthly rates and u can pick what level u want for the month